What are the pros and cons of chatting?

The Pros and Cons of Live Customer Chat

  • Pro: Immediate Access for Customers.
  • Con: May Feel Impersonal to Some Users.
  • Pro: Efficient Use of Employee Time.
  • Con: May Not Work on Mobile Platforms.
  • Pro: Live Customer Chat is Affordable for Businesses.
  • Con: Time Zone Issues.
  • Pro: Improves Brand Image.

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